Hello {{ customer_name }},
This message is to inform you that our monitoring systems have detected a problem with the server which hosts your Flex Block Storage device, {{ service_name }}, '{{ item }}' at {{ time }}. We are currently investigating the issue and will update you as soon as we have additional information regarding the alert. Please do not access or modify '{{ item }}' during this process.
Please reference this incident ID if you need to contact support: FLEXHD-{{ id }}
If you have any questions, please contact a member of our support team by visiting us in live-chat at https://mycloud.rackspace.com/ or by calling.
Best Regards,
The Rackspace Cloud
US Toll Free: 1-800-961-4454