Hello {{ customer_name }},
Our monitoring systems have detected a problem with the server that
hosts your Flex Block Storage device,
{{ service_name }}, '{{ item }}' at {{ time }}.
We are currently investigating the issue. This ticket will auto-update
with additional information and provide notification when the alert is
resolved.
Please do not access or modify '{{ item }}' while the alert is active.
Please reference this incident ID when contacting support: FLEXHD-{{ id }}
If you have any questions, please contact a member of our support team by
visiting us in live chat at https://mycloud.rackspace.com/ or by calling.
Best Regards,
The Rackspace Cloud
US Toll Free: 1-800-961-4454