Hello {{ customer_name }},
The server which hosts your Flex Block Storage device, {{ service_name }}, '{{ item }}' requires an emergency maintenance. This ticket will auto-update when additional information is available. Please do not attempt to access or modify '{{ item }}' during this process.
You have the option to deploy a new Flex Block Storage device. (More details: https://docs.rackspacecloud.com/create-and-attach-a-cloud-block-storage-volume/)
Before a new Flex Block Storage device can be used in place of the current device, you may need to perform additional steps such as attaching the new device to an existing server and restoring from Cloud Backups. The current device will continue to incur billing until it is deleted.
We apologize for any inconvenience this may cause you. If we can help you increase redundancy in your environment or if we can do anything else to help, please contact a member of our support team by visiting us in live-chat at https://mycloud.rackspace.com/ or calling in.
Please reference this incident ID if you need to contact support: FLEXHD-{{ id }}
Best Regards,
The Rackspace Cloud
US Toll Free: 1-800-961-4454
International: +44-20-8734-4345