Hello {{ customer_name }},
This message is a follow-up to our previous notifications regarding your
Flex Block Storage device,
{{ service_name }}, {{ item }}.
The host server failed and we were unable to recover data for your device.
Please reference this ID if you need to contact support: FLEXHD-{{ id }}
You have the option to deploy a new Cloud Block Storage device.
(More details: https://docs.rackspacecloud.com/create-and-attach-a-cloud-block-storage-volume/)
Before a new Flex Block Storage device can be used in place of the current
device, you may need to perform additional steps such as attaching the new
device to an existing server and restoring from Cloud Backups. The current
device will continue to incur billing until it is deleted.
If the Flex Block Storage device was the system disk for your server, you
will need to delete the current server and system disk and redeploy.
Your newly-deployed server will have new IPs. If you require your services
to have a persistent IP, we recommend deploying a Cloud Load Balancer
and adding your servers behind the load balancer.
We apologize for any inconvenience this may cause you. If you have any further
questions, please contact a member of our support team by visiting us in
live chat at https://mycloud.rackspace.com/ or by calling.
Best Regards,
The Rackspace Cloud
US Toll Free: 1-800-961-4454
International: +44-20-8734-4345